Director of Operations
Wendy Schnepf, Goodman Acker’s director of operations, has wide-ranging
day-to-day responsibilities. Her focus is on keeping the firm running
at peak efficiency so it can best serve its clients.
Schnepf is in charge of the overall office, including management of the
finance and accounting department and human-resources and technology-services
management departments. She also serves as the firm’s chief personnel
manager and manages the firm’s paralegals.
“The parts of my job that I enjoy most are troubleshooting and problem
solving; data analysis, summary and forecasting; and the planning, assessment
and development of operational processes within the different departments
that improve efficiency throughout the office,” she says.
Schnepf admits that might make her sound like an introvert who focuses
on processes. However, she says that the real joy she derives from her
work comes from the daily interactions she has with the Goodman Acker family.
“It is important to us as a firm – myself in particular –
that we possess a healthy internal culture, and that everyone who works
here possesses the core values that we pride ourselves on — not
just helping people in need but enjoying doing so. Being at the forefront
of helping to foster and maintain that internal culture is very important
to me and probably what I enjoy most.”
Schnepf grew up in a small town in northern Michigan. After high school
she attended Ferris State University on a music and art scholarship for
two years before moving to the Detroit area, which has remained her home
since. She received a B.S. in English from Oakland University and is a
member of MENSA.
After college, Schnepf worked as an office manager and assistant director
of a large security and investigative company before settling into her
career in the legal world. Since 1997, she has worked solely in the plaintiff-side
personal-injury field and has developed a deeply ingrained commitment
“I will always do my best to ensure that our firm continues to operate
with that personal ‘small firm’ mentality, where every client
counts and is appreciated as the only reason we’re in business at
all,” she says.
“In a nutshell, as long as I’m here, we won’t ever have
that fully automated phone system that incorporates 15 minutes of dialing
options that ultimately dump you into a full voice mail or disconnects
Schnepf enjoys taking part in a variety of volunteer efforts in her neighborhood
school and working for various charities and fundraisers. She is very
family-oriented and enjoys spending time with her husband and two daughters.
Together, they engage in many outdoor activities, including running, hiking,
swimming, skiing and horseback riding. They also enjoy traveling.